Legal
Refund and Cancellation Policy
This policy explains when an order can be cancelled and when a refund may be available. It applies to services purchased from DEKINGPRO through this website.
Before work begins
If you cancel before work has started, we will refund the amount paid for that order, less any payment processing fees that have already been charged to us and cannot be recovered.
Contact us as soon as possible if you need to cancel. Cancellation takes effect when we confirm it in writing on WhatsApp or email.
After work has begun
Once work has started, the amount of any refund depends on how much of the package has already been delivered. Research, setup and upload hours already spent are not refundable.
Where a package is delivered in stages, we will tell you what has been completed before any refund is calculated.
Completed work
Completed and delivered work is not refundable. This includes delivered research documents, completed uploads, completed store builds and coaching sessions that have taken place.
If something is wrong
If a deliverable does not match the package you purchased, tell us within 7 days of delivery. We will review it and correct genuine errors in the work at no extra cost.
This correction commitment covers work that falls short of the agreed package scope. It does not cover changes of mind, new requirements outside the package, or results such as sales and advertising performance.
Services we cannot refund
- Third-party costs you paid directly, such as platforms, domains, apps, stock, samples and advertising spend.
- Delays or decisions caused by a third-party platform.
- Packages where you did not provide the information or access needed for the work to proceed.
How refunds are paid
Approved refunds are returned through the original payment method where possible. Processing times depend on your bank or payment provider.
If a payment cannot be matched to an order, we will ask for the payment reference before processing anything.
Contact us
For any question about these terms, your order or your data, contact DEKINGPRO:
- WhatsApp: +234 707 145 2329
- Email: dekingro140@gmail.com
- Working hours: Monday to Saturday, 9:00 – 19:00 (UTC)